Question: Question on sales advisor job application? - Yahoo Answers
I'm applying for job as a sales advisor in a a department store and this is one of the questions that they asking. I don't understand it so I would be grateful if anyone could clarify what it means?
Retail is an ever- changing environment. As a Sales Adviser, what may cause your priorities to change and how would you react?
erm im not sure what you are selling but for e.g shoes your priority is to sell the shoes and then possibly do a cross sale e.g shoe polish,leather care,suede care for the shoes your priorities may change if you get a problomatic customer who just doesnt co-operate with yourself and wants to complain and is not even interested in the shoes in which case your priority is the customer and to ensure a visit to the store which will leave the customer satisfied with your service and the outcome they are looking for then by turning her from a negative into a positive you can then try offer her some shoes to increase clientell, also if you have to sell 5 of sandals and 10 of high heels in a one week period then your priorites change if you hit your target for high heels but not for sandals so ur priority changes to selling that product but still ensuring good customer service.
I hope this helps always mention customer service and that you are driven to offer excellent service to all customers not just any on ur department and you will be fine